Shipping takes place within 3-5 business days. If there is a problem with the shipment of the product, we will notify you via the email address you entered when ordering.
CONTACT US
Contact Us
We’re here to help with product questions, order updates, shipping, and returns.
Response Time
We typically respond within 24–48 hours (business days).
Customer Support Hours
Monday–Friday, 9:00 AM–6:00 PM (PST)
Business Location
Lumora Casa — Los Angeles, CA 90005, United States
Order Help
To help us assist you faster, please include:
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Order number (if available)
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Full name used at checkout
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Email used at checkout
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Product name or product link
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A short description of the issue
Shipping
We ship to customers in the United States.
Shipping times may vary by product and destination.
For the latest details, please review our Shipping Policy:
https://www.lumora-casa.com/pages/shipping-policy
Returns & Refunds
We accept returns within 30 days of delivery.
Returns are available for both defective and non-defective items, subject to our policy terms.
Return shipping is free where applicable under our policy.
Refunds are processed within up to 10 days after the return is received and inspected.
Refund Policy:
https://www.lumora-casa.com/pages/refund-policy
Exchanges
We accept exchanges according to our policy.
Please contact us first to receive instructions.
Got a question? A rave review? Maybe a suggestion?
We’re here to listen. Feel free to reach out by using the contact form below.