Shipping takes place within 3-5 business days. If there is a problem with the shipment of the product, we will notify you via the email address you entered when ordering.
Refund Policy
a refund policy
We operate a 30-day return policy, which means you can request a return within 30 days of receiving the product.
To qualify for a return, the item must be in the same condition as it was received, tagged with or out of use, and in its original packaging. You will also need a receipt or proof of purchase. To start a return, support@lumora-casa.com
Please contact . Once your return is approved, we will send you a return shipping label along with instructions on how to return it and your address.
If you have any questions about returns, please feel free to contact support@lumora-casa.com .
Breakage and problems occur
Please check your order as soon as you receive it and contact us immediately if there is a defect or damage to the product, or if you receive the wrong product. We will evaluate and resolve the problem.
Non-returnable items / exceptions
Certain items cannot be returned. For example, perishable goods (food, flowers, plants, etc.), custom made goods (special order or personalized goods), and personal hygiene products (beauty goods, etc.) cannot be returned. Also, dangerous substances, flammable liquids, or gases cannot be returned. If you have any questions about a specific item, please feel free to contact us.
Unfortunately, discounted products and gift certificates cannot be returned.
I'm going to exchange it
If you want, the quickest way is to return an existing item and purchase a new one separately once the return is approved.
30-day refund guarantees in the European Union
Notwithstanding the above, if the item is shipped to the European Union, you have the right to cancel or return the order within 30 days without justifiable grounds, for any reason or reason. However, the item must be in the same condition as it was received and in its original packaging, either worn or unused. It will also require a receipt or proof of purchase.
The refund process is
Following is the case. We will inform you of the approval of the refund after receiving and inspecting the return item. Once the refund is approved, it will be automatically Refunds are processed within 10 days after approval. It may take some time for your bank or credit card company to complete the refund process and reflect it in your account. Refund
If more than 15 business days have passed since approval, please contact support@lumora-casa.com .